Please note, the order volume has been updated. This is due to package and minimum order quantities.
Please note, the order volume has been updated to. This is due to package and minimum order quantities.
When you buy a Hilti tool, you get more than just a tool. You also get the super-fast Hilti tool repair service.
At Hilti, we’ll repair your Hilti tool within 3 days or repair it free of charge. As part of the service we’ll clean it for you too! We’ll even pick it up at your jobsite and return it to you onsite as well. Just contact us by phone or online and we’ll do the rest. Every Hilti tool is registered, so there’s no proof of purchase required.
*Terms and conditions apply
Super fast. Pleasantly predictable. Incredibly simple.
Unique speed - 3-day repair or Free*
Unique Warranty - 2 Years** Free Repair
Unique simplicity - 1 click or call for support
*Unique Speed. 3 or Free
Hilti Tool Service Terms and Conditions
1. Hilti Tool Service
If a defect occurs with a Hilti tool, Hilti will take care of it quickly, professionally and completely free of charge for up to 2 years from the date of purchase.
After that we continue to prove the quality of our products by putting a limit on what a repair can cost – for the lifetime of the tool – that is the entire estimated lifecycle of a Hilti tool.
We even provide you a 20 years manufacturer’s warranty against manufacturing defects. That’s not just reassuring to know, it’s unique in this field.
2. Speed promise
We will return your tool in three working days or the repair is free. Any repairs which are returned to you after three days will be free of charge.
To qualify for the speed promise, tool repair orders must be notified to Hilti via Customer Services or online between the hours of [8 am-4 pm] and the tools must be ready for prompt collection. Tools left at a Hilti Store will be collected the following working day. Day 1 of the speed promise is the day the tool is collected for straight repairs and if a customer needs a quotation, then Day 1 starts from the moment we received a purchase order and proof of payment.
All tools must be returned to Hilti individually, to enable individual tracking per tool and serial number. The speed promise does not apply to tools that are packaged and returned to Hilti together.
3. No repair costs for up to 2 years!
For up to an initial two-year period, starting from the date the tool was originally purchased from Hilti, all repairs will be provided to the customer free of charge.
Our service types are:
Entry and Basic Tools
The Entry and Basic Tool Offering consist of a carefully selected tool pool designed to address most straightforward applications. With this offering, the aim is to provide customers with an essential and differentiated tool service experience.
Entry Tools are:
AG 115 series, petrol-powered cut off saws and UD 4 are excluded from any type of services because they are self-maintenance.
4. Repair cost limit
5. Manufacturer’s warranty
Hilti will repair or replace, free of charge in 20 years after purchase, all tools that suffer defects as a result of:
6. Auto Repair Service:
7. General and exclusions
All accessories are excluded. Pistons and buffers in direct fastening tools and plates for sanders and filters for vacuum cleaners and gas saws are not covered by Hilti Tool Service. Repair or replacement cost of these items shall be at the customers’ expense.
The start date of all warranties is the delivery date of the tool to the customer from Hilti.
Some tools are excluded from the Hilti Tool Services coverage described above, including:
1. Tools that are not used for their intended purpose, in strict compliance with the operating instructions and other instructions issued by Hilti.
2. The repair cost limit and 3-month repair extension do not apply to batteries and chargers. Batteries and chargers will be exchanged rather than repaired within the no-cost period for up to two years.
Exclusions apply to the speed promise, including the following:
Hilti standard Terms and Conditions of Sale apply.
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