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VIP Customers get even more

Excellent products, solutions and services is what you expect from Hilti.

Excellent products, solutions and services is what you expect from Hilti.

As a VIP customer you get even more.

We want to develop a long-term business relationship with you by bringing an individual approach and tailor-made solutions you can rely on. By listening and understanding your challenges we want to wow and engage you with value-adding, world-class services and VIP treatment.

VIP SERVICES

Direct access to Hilti leadership

VIP PARTNERSHIP MEETINGS

Regular review of our business relationship and how we can work even better, together. Our management team will meet with you annually or semi-annually to review our business relationship and develop a deeper, forward- looking partnership. We will bring real-time ‘My Partnership with Hilti’ data to enable the conversation. This isn’t a sales meeting. It’s a joint business review to discuss levels of service and explore opportunities about how we can work together even better to make your teams more safe and productive, which adds value to your business.

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YEARLY FRAME AGREEMENTS

YEARLY FRAME AGREEMENTS

Peace of mind with stable and customized prices throughout the year. We will offer you a Price Agreement on key items based on volume commitment and professional review of product lines. Professional signed contract by both parties. Validity period of 12 months across all channels including our Hilti online platform, so you enjoy consistent pricing across the board.

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VIP Events

INVITATION TO VIP EVENTS

Join us at invitation-only VIP events throughout the year. We believe in the power of community. As a VIP customer, we invite you to join us at exclusive VIP events. Our goal is to foster an environment that grows relationships and allows us to learn from each other. Meet with our leadership team and industry experts to exchange ideas. You will also gain access to innovation days, special product demonstrations and tailored training sessions that address your most important needs.

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Early aceess to Innovation

EARLY ACCESS TO INNOVATION

Be the first to get the latest Hilti innovations - often before official release. Hilti takes pride in being an innovation-driven industry leader for more than 75 years. As a VIP customer, you will be the first to experience our new products, services and software. We will help you understand how Hilti’s latest innovations can increase your jobsite productivity and safety. Stay informed through digital media and expect an invitation from your account manager for an exclusive on-site demonstration, to get your hands on the latest innovations before the competition.

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Hilti ON!Track Asset Management

ON!Track Asset Management

Hilti ON!Track is the professional solution for the management of all your assets. ON!Track asset management gives you complete clarity into what equipment you have, where it is, who is using it, and when it needs maintenance. With this critical information at your fingertips you can efficiently get your equipment where it needs to be — keeping your jobs on track and profitable. One of our Specialists will conduct an onsite analysis to get a better understanding of your business, and highlight areas where you can improve your business efficiency.

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Hilti Fleet Management

FLEET MANAGEMENT

Hilti Fleet Management is a revolutionary tool management program to increase productivity. The program is a streamlined process created to eliminate the normal costs and hassles associated with managing a fleet of tools. With Hilti Fleet Management, you can have a tool fleet optimized for your company with a fixed monthly charge that covers the tool, service and all repair costs, as well as a theft coverage. This greatly simplifies your financial planning, relieves your balance sheet and takes a load of administrative work off your shoulders.

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Hilti Enginnering Services

Engineering support, within 24 hours

Our nationwide team of highly-trained engineers will support you over the phone, in the office or on the job site. wherever you need us. With a vast array of backgrounds and experience, they can support you in every detail, from design to installation, for every Hilti product. As a VIP customer, we commit to react your engineering enquiries within 24 hours and plan actions together with you. If it’s a critical issue we can be there alongside you to assist, in the office or on the job site.

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Hilti Delivery Services

Delivered on time, or delivery is FREE!

We’ll meet our express delivery time promise, or your delivery is FREE! With express delivery, if we have it in stock, we’ll deliver your tools and consumables within one or two working days based on our geographical delivery promise. What’s more, as a VIP customer, if we don’t meet our delivery promise, your delivery is FREE! *

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Hilti VIP Customer Service

VIP CUSTOMER SERVICE

Calls answered within 5 seconds with over 90% of enquiries resolved immediately. Professional, efficient and consistent - at Hilti, our highly-trained dedicated VIP customer service team, will answer your call and support your needs every step of the way. These professionals have the ability to coordinate with other departments to find an answer the first time you contact us. As a VIP, you will receive prioritized complaint handling if there is an occasion where we do not deliver on our high standard of service.

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Hilti Finance Services

DEDICATED FINANCE CONTACT

Access to a dedicated finance contact who understands your business and its history with Hilti. As a VIP customer, we will ensure that your bespoke finance requirements are understood and delivered to support the evolving demands of your business. Services such as e-invoicing, direct debit, consolidated billing and extended credit terms are examples of services that will also be made available to you. We will also ensure not to put your business on hold in case of peak demands, ever.

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Deliveries can only be expected within the period stated if all the correct data are available (contact details, address, phone number, item number). For details of service time promises please get in contact with our Customer Service 0800023331. The time promise covers deliveries from the Central Warehouse and is subject to stock availability. Orders for a next day or two-day delivery promise must be placed before 16.00h and 14.00h for Fleet deliveries.

*Delayed payments exclude Force majeure incidents.

 *VIP services are services granted at Hilti´s sole discretion to selected customers. Hilti reserves the right to withdraw such services at any time, without notice.

Always from Hilti

Hilti Account Managers

Dedicated Account Manager

Face-to-face meetings at a location of your choice at least once a month to talk about how our products are performing and what value-added services we can provide to enhance your productivity.

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Hilti Customer Services

In-house Customer Services

Calls answered within 10 seconds by our Hilti team, with over 90% of requests addressed on the first call.

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Hilti Stores

Nationwide Hilti Stores

Whether you need a quick in-person consultation or are in a pinch for materials, you are never far from a Hilti store location. Stop by for expert advice and services.

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Hilti Online

Personalized Hilti.co.za

Access your account anytime to review your purchase history, request invoices, request and track repairs for tools, or review trade- specific product and engineering information - all through Hilti.co.za

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Hilti Enginnering Services

Engineering Services

On-site, from one of our highly trained engineers or specialists, or via phone we provide expert support for all your technical questions.

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Hilti Financial Services

FINANCIAL SERVICES

To provide you with the best possible service level, our dedicated finance team is ready to answer your call. We offer electronic invoices, free invoice copies, and a host of other financial services.

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Hilti Training Services

Training Services

Improve proficiency in all aspects of the job and your tools through in office or on-site trainings on topics from silica dust to anchor installation to firestop.

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Hilti Logistics Services

Standard Logistics Services

To combat job site delays, we offer logistics options that deliver products and repairs where you need them, when you need them, to keep your job running smoothly.

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Hilti Tool Service

Hilti Tool Service

Hilti Tool Service is pleasantly predictable so there’s no financial guess-work. After up to 2 years no cost period, repair costs are capped by maximum 30% of the standard selling price of the corresponding new tool. Also get the benefit of 3 months repair warranty after each paid repair.

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Hilti 20-2-1 WARRANTY

"3 or Free"

When you buy a Hilti tool, you get more than just a tool. You also get the super-fast Hilti tool repair service. At Hilti, we’ll repair your Hilti tool within 3 days or repair it free of charge*! We’ll even pick it up at your job site and return it to you on-site as well. Just contact us by phone or online and we’ll do the rest. (T&C’s apply)

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*Conditions apply, for details see www.hilti.co.za/toolservice

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