Hilti tool service center

Hilti Tool Service

New Tool Service offering which directly addresses customers’ after-market service needs.

Hilti tool service center

Hilti South Africa is pleased to announce its new Tool Service offering, which directly addresses customers’ after-market service needs.

Under the new Hilti Tool Service offering, customers will be able to take advantage of either a Basic or Premium package. Both of these offerings are finely tuned to meet your needs, meaning that, whichever tools or services you require, Hilti South Africa can provide the level of service you need to get jobs done.

Basic Tool Offering

The Basic Tool Offering consists of a carefully selected tool pool designed to address most straightforward applications. With this offering, the aim is to provide customers with a basic but differentiated tool service experience.

Basic Tool offering includes Hilti's entry level tools such as:

  • TE 1 
  • DSH 700 / 900
  • TE 3 
  • AG 115-8S-8D 
  • TE 50 
  • DCG 230 S 
  • TE 60 
  • DCG 125-S 
  • TE 800 
  • DCG 180-P 
  • DX 2 
  • AG 230-20D 
  • SF 2 
  • DCG 230-D 
  • DCG 230-DB 
  • AG 125-A22




Features of the Basic Tool Offering include:

  • More competitive tool purchase price in relation to the market.
  • 10-year manufacturer’s warranty.
  • 3-month repair warranty for paid repair.
  • The first repair is free of charge within the first year. *Excluding AG 115-8S, AG 115-8D, DCG 125-S.
  • Repair costs in line with market prices.

Premium Tool Offering

Hilti’s Premium Tool Offering covers every tool not included under the Basic Tool Offering, and focuses on differentiation and cost management. We feel that our customers get the most from our premium tools, and therefore we want to ensure that they receive a service offering that complements the heavy usage of these tools to ensure maximum productivity.

Hilti's Premium Tool offering covers all of Hilti's flagship tools including:

  • Breakers
  • Slitting & grinding
  • Batteries
  • Screw fastening
  • Direct Fastening
  • Measuring
  • Cordless
  • Diamond
  • Anchor Tester
  • Diamond cutting
  • Direct Fastening
  • Combi Hammer
  • Rotary Drills
  • Diamond drilling

Features of the Premium Tool Offering include:

  • Finance opportunities for heavy tools such as Heavy Diamond or Scanning products.
  • Fleet management options.
  • 2-year no-cost period. There will be absolutely no cost on repairs for up to 2 years from the date of purchase.

Repair and Maintenance

  • 10-year manufacturer’s warranty.
  • After the 2 year no cost period, you get a 3-month repair warranty on any paid repairs.
  • A repair cost limit of 30% of the current list price of the tool.
  • Repair costs in line with market prices.
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