1. Click on Locations in the main navigation bar, then click on plus icon to expand the vertical navigation below. 2.Read more

Please see the points below when experiencing issues with position reporting / the 'last seen' feature, for example: The 'Last Updated On' value is not getting updated for an asset or The po...Read more

1.Select Company Settings from the drop down menu in the top right corner of the application. 2. A) On the left, select Import and Export Settings.Read more

1. Tap on View Item on the overview screen. 2. Under the View Item there are three tabs where assets are listed: -A) Under the box icon you can search for any asset, commodity or consumable.Read more

Note: Although there are various approaches to find a transferred asset, here is the simplest approach. 1.Read more

Note: Services assigned to assets cannot be deleted. In order to delete those services, first remove the asset assignments. 1.Read more

If a tool is not repairable and a replacement tool is sent from the TSC, the new tool needs to be registered in ON!Track by the customer.Read more

1. Under Assets in the main navigation bar, click on the plus icon to expand the asset groups structure below. 2. Select the asset sub-group where the asset to be edited is included. 3.Read more

1. Click on the funnel icon; a small screen with criteria by which you can filter opens after clicking. 2.Read more

1. Tap on Identify Item on the overview screen. 2.Read more

Note: Only users with the pre-defined “admin” role can perform asset deletion.Read more

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1. Under the tab "Dashboard" click on the alert widget which list all alerts of your assets. 2.Read more

1. Go to Google Play store on your mobile device. 2. Type “hilti on track” in the search bar. 3.Read more

1. To restock consumables at a specific location, click on Locations in the main navigation bar,  then select the Consumables tab in the sub-navigation bar. 2.Read more

In order to comply with different customer infrastructure formats and internal security restriction policies, some network administrators need to make some adjustments in their system to all...Read more

1. Click on Templates in the main navigation bar. 2. Select the Services tab in the sub-navigation bar.  3. Select the service to be edited by ticking the respective checkbox.  4.Read more

This article shows step-by-step how to perform inventory check with Active Tracking. 1. Tap on 'Check Inventory' in the "Home Screen". 2.Read more

ON!Track's web application may encounter visual inconsistencies such as: missing buttons, missing menu items, missing data or grid inconsistencies so it is highly recommended to clear the br...Read more

1. At the Log-in page click on "forgot password" 2. Enter your username and complete the process with "Submit" 3. Check your mailbox.Read more