Tool Repair and Lifetime Services

Service, repairs and warranties for Hilti tools

When your tools break down, your project breaks down. That’s why we make it simple to request tool repair through your Hilti Online account.

Enjoy full access to your company's tool history whenever you need it—keeping service requests simple, and your project running smoothly. 

Don't have a login yet? Chat now, and we can link your email address to your Hilti account for simplified tool management.

LIFETIME SERVICES

Service, repairs and warranties for Hilti tools

Our tools are built to last.

But even if a defect happens, we’ll take care of it, quickly and professionally – completely free of charge for up to 2 years from the date of purchase.

Even after those 2 years we limit the cost of repairs. Just to prove to you the quality of our products.

We also offer a lifetime manufacturer’s warranty against manufacturing defects.

No repair costs for up to 2 years from the date of purchase

We’ll pay for repair costs of your Hilti tool for up to 2 years from the date of purchase. We’ll pay for:

  • The cost of pick-up and return transport
  • Labor and repairs including replacement of all defective parts (including parts subject to wear and tear)
  • Servicing when indicated by the tool
  • A functional and safety check after the completion of every repair

Limits to the cost of repairs for maximum cost control

After the 2-year no cost period, we then limit the cost of any repair. This is capped to a fixed percentage of the cost of a new tool.

If the cost of the repair is lower than this percentage, then of course you’ll pay just the cost of the actual repair.

Once we’ve repaired your tool, we also offer another no cost repair period for 6 months.

Lifetime manufacturers warranty

We’ll repair or replace all tools free of charge, which are faulty or defective due to manufacturing faults – over the entire life of the product.

Circularity

At Hilti we care about our environment and the resources we use, and seek to drive circularity through “Reduce, Reuse & Recycle” principles.

Our tools are built to last and repaired to last longer.

We assess returned tools for donation for non-intensive use by humanitarian or educational causes, or to extract and rework components and reuse these in our professional repair centers, instead of using new spare parts.

Anything that cannot be reused is sent to be recycled with our global network of audited recycling partners: Up to 70% of tool weight is high quality metals which can be recycled for other uses.

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