Tool warranty and repairs

From up to two years no cost coverage to fast repairs – discover the Hilti service promise

Our mission is to help you have your tools and equipment ready to work when you are. That's why we offer industry-leading warranty conditions, tool repair turnarounds and specialty services like measuring tool calibration.

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Tool warranty and repairs redefined

Up to 2-year no cost coverage

We repair our tools for free for up to two years from the date of purchase. This includes spare parts, labor and shipping. After the no cost coverage period, you'll pay for your repairs but costs are capped⁽¹⁾.

3-day repairs from door to door

You will usually receive your tool back within three days of ordering a repair. Repairs are carried out by our own expert technicians. And to make the process as effortless as possible, we’ll even pick up your broken tool at your jobsite and return it to the same place⁽²⁾.

Track and manage your repairs online

Use our online self-service area to quickly order repairs. You'll get a confirmation email with a tracking link so that you have full transparency over the process. You can also organize pick-up and delivery addresses, request loaner tools, review your repair history and more.

Tool services and insert warranties

From measuring tool calibration to expert check-ups for your Hilti vacuum cleaners or warranties for concrete drill bits and a range of other inserts, our aim is to keep you productive.

Free tool repairs with Fleet management

We manage your tools so you can take care of your business

With our Fleet Management solution, all your tool needs including use, service and repairs are covered within the fleet fee. You get free repairs and loaner tools while you wait.

All this helps reduce downtime and create more visibility over what you're spending on tools and equipment.

Discover Fleet Management

Measuring tool calibration service

Service includes verification of accuracy, adjustment and a calibration certificate

We offer a calibration service to test and readjust your Hilti measuring tools including laser meters, rotating lasers, point and line lasers, concrete scanners and total stations.

You will receive a calibration certificate confirming that the tool complies with its original manufacturer’s standards and corresponds to a declaration of conformity according to ISO/IEC 17050-1.

Schedule measuring tool calibration Read more about our calibration service

Annual vacuum cleaner service

Check your vacs are working as per manufacturer specifications

To help make sure your vac is functioning properly, we offer an expert inspection service in compliance with international standard IEC EN 60335-2-69⁽³⁾. This covers electrical safety, air tightness, air flow and more. When we're done, you'll receive a service certificate.

Our vacuum cleaner service is free within the two-year no-cost period and always free for Fleet customers.

Order vacuum cleaner service

Wear mark warranty for hammer drill bits

If the wear mark on your damaged TE-Y or TE-C bit is visible we'll replace it

We stand 100% behind our TE-C (SDS Plus) and TE-Y (SDS Max) concrete hammer drill bits. Our warranty is straightforward. No need to track receipts or read between the lines of fine print.

Simply put, if your bit breaks, bends, or becomes unusable and the wear mark is still visible, we’ll replace it at no charge to you. Any further claims are excluded⁽⁴⁾.

Start a repair request online

Contact our customer service team

FAQs – Hilti tool repairs

How much do Hilti tool repairs cost?

For our tools, repair is free for up to two years from date of purchase⁽¹⁾. The no cost coverage period for grinders, petrol saws, screw magazines and DX 9 powder-actuated tools is 1 year. This includes labor, parts and shipping costs.

After the applicable no cost coverage period, all repair costs are capped at around a third of the tool's list price plus shipping charges and taxes. Also, once the no cost coverage period has ended, we will repair your tool for free during the 3 months after each paid repair. This includes labor, parts and shipping costs.

Please note that no cost coverage period coverage excludes damage due to abuse, or use not in accordance with the tool operator’s manual are not covered and are charged.

The following consumable items are excluded from the free repair period and repair or replacement of those items shall be at customer’s expense: pistons, buffers, and spring clips for powder actuated tools, pull cord assemblies and filters for gas saws and filters for vacuums, and hydraulic jaws, blades and dies for hydraulic tools.

How long do Hilti tool repairs take?

We aim to get our tools back to you within three days⁽²⁾. This includes one day for pick-up, one day for repairs by our experts and one day for return to you. If you order your tool repair online via your Hilti account, you can track repair status. Please note that if you require a quotation for your repair, the process will take longer.

How do I order a Hilti tool repair?

You can order a Hilti repair in three different ways:

log in via your Hilti online account. If you don't already have an account, you will first need to register. Once you have registered, you can provide details including a pick-up address and even track your repairs or order a loaner tool.
email us or call us on the telephone
drop the tool in at one of our Hilti stores

Do I need proof of purchase to get my Hilti tool repaired?

No, you do not need a receipt or other proof of purchase as every Hilti tool is registered.

How long is the Hilti manufacturer's warranty?

For virtually all of our tools, we will repair or replace parts that break as a result of defects in materials or workmanship for 20 years⁽⁵⁾. Any additional claims are excluded.

How long is the Hilti warranty for batteries and chargers?

Batteries and chargers are covered by the same 20-year warranty as Hilti tools. We will replace batteries and chargers during the 2-year no-cost coverage period.

Are Hilti diamond inserts such as core bits or diamond blades covered by a warranty?

We will replace any Hilti DS-B diamond saw blades, DC-D diamond cutting discs, AC-D, AG-D abrasive inserts, DG-C diamond cup wheels, AWB wire brushes, diamond core bits and DS-W diamond wires that are damaged as a result of defects in materials or workmanship⁽⁴⁾.

Can I buy Hilti spare parts?

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Can I trade in my Hilti tool?

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Explore more tool solutions for productive jobsites

Tool maintenance alerts with ON!Track

With our ON!Track equipment management solution, you get much more than just tool and equipment tracking. Set alerts for scheduled tool maintenance and access tool service records directly from the jobsite.

Explore ON!Track equipment tracking

Simpler tool services with Fleet Management

What if you could pay a fixed monthly fee that covered all your tools including their use, service and repair costs? With our tool Fleet Management, we take care of your tools so you can focus on running your business.

Explore Fleet Management

Less downtime with connected Nuron tools

Tools and batteries on our Nuron cordless platform deliver data on tool location, usage and utilization without interrupting your jobsite operations. You'll also get alerts when batteries need replacing to help you avoid downtime.

Explore the Nuron cordless tools platform

^{(1) No Cost Coverage: Some exceptions apply. The no cost coverage period for [adapt tool list to MO-specific requirements] grinders, petrol saws, screw magazines and DX 9 powder-actuated tools is 1 year. The following tools are excluded from the no cost coverage period [insert MO-specific exceptions]}

^{Please note that damage due to abuse, or use not in accordance with the tool operator’s manual are not covered and are charged. The following consumable items are excluded from the no cost coverage period and repair or replacement of those items shall be at customer’s expense: [adapt list to MO-specific requirements] pistons, buffers, and spring clips for powder actuated tools, pull cord assemblies and filters for gas saws and filters for vacuums, and hydraulic jaws, blades and dies for hydraulic tools.}

_{(2) Test for H vacs according to IEC EN 60335-2-69, Annex 22.AA.201.2 is not included.}

⁽³⁾Insert Warranties: free replacement product is the customer’s exclusive remedy. Any further claims under the stated Insert Warranties are excluded and Hilti is not liable for any other damages or losses. Customer’s mandatory statutory warranty rights in case of product defects remain unaffected. Hilti may at its sole discretion and without admission of liability choose to offer a free replacement of diamond inserts even if damages were not caused by defects in materials or workmanship.

⁽⁴⁾20-year Free-of-Defect Warranty: not applicable for [insert MO-specific exceptions of tools not covered by this 20 year warranty]. It is at Hilti’s sole discretion whether to repair or replace the tool or refund the tool purchase price, if spare parts are unavailable. Customer’s mandatory statutory warranty rights in case of product defects remain unaffected.

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